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Veho Solutions

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Privacy and Cookies Policy

Updated March 2023

 

Veho Solutions Ltd. has appointed a Data Protection Controller (DPC) who will endeavour to ensure that all personal data is processed in compliance with this Policy and the Principles of the Data Protection Act (1998). The Freedom of Information Act (2000) and the Protection of Freedoms Act 2012 are also relevant to parts of this policy.

Veho Solutions Ltd. recognises The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679), adopted 27 April 2016; the two-year transition period and the application date of 25th May 2018, and is actively working towards compliance with that directive.

The General Data Protection Regulation (GDPR) aims to give you control over your data, as do we.  As a company promoting privacy awareness and compliance, we at ‘Veho’ have a Privacy Policy that aims to help you understand what data we collect, what we use it for, and how you can exercise your rights.

Please ensure to take the time required to fully understand the outlines of this Privacy Policy.

Veho Solutions Ltd. shall be referred to as ‘Veho’ in this Privacy Policy.  We follow the following principles in order to protect your privacy:

  1. We do not collect more information than is necessary
  2. We do not use your data for purposes other than those specified at the time of collation
  3. We do not keep your data if it is no longer needed
  4. We do not share your data with third parties unless specified

 

1. Information collection and tracking:

1.1. When you visit a website:

You can visit our website without giving away your personal information. Veho uses Google Analytic Services, ‘DoubleClick’ by Google and Cookies in order to improve our service, user experience and analyse how the website is used. Aside from the approximate location (IP address), the information collected by Google Analytics is mostly anonymous traffic data including browser information, device information and language. It may also help us to improve our service for you.

We do not collect additional information, such as your age, gender, interests, bank details or clickstream.

The collected information is used to provide an overview of how people are accessing and using the Veho website. It is not used for any additional purpose, such as to profile those who access our website.

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2. When you contact us:

While you can use our website without providing your personal information, once you contact us via the Veho website, Veho collects information about you.

The information you fill in (personal information such as your name, email address, organisation) will be processed and stored so that it is possible for us to contact and respond to your request, and/or allow you access to our services.

 

2.1. Phone Calls:

All our calls may be recorded for training and compliance purposes, we do not use the data from these calls for marketing purposes, but do use it to help us fulfil the role you ask of us at that time.  Call data is ‘your data’ and as such is subject to the same rights as all other data covered under this policy.

 

2.2. Recruitment:

If you apply for a job with Veho, we will collect, process and store the information you have sent us for recruitment-related purposes, such as contacting you. Additionally, Veho may keep your data for a period of time for the purpose of considering you for a different opportunity.

 

3. Email Marketing

Our site features email marketing in the form of a ‘Newsletter Signup’ managed by Big Fish Internet Ltd t/a BFI, 7 Shoreline Business Park, Sandside, Milnthorpe, Cumbria, LA7 7BF.  We do not share this information with any other third parties without your explicit consent, and you can unsubscribe from our newsletter at any time by either clicking the link in our emails or by contacting Veho’s data controller via email, at info@veho-solutions.co.uk.

 

4. Social media and Social Media plug-ins:

​ Our website features two plug-ins for easy sharing and following our social media pages: Facebook, operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA; and Twitter, operated by Twitter, Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103 United States.

Being on our website does not automatically result in sharing data on these social media networks. These plugins remain inactive (idle) until clicked upon. Once clicked upon, you will be taken to the specified social media networks with their own specific privacy policies, which we recommend you view.

 

5. Information Security:

At Veho, we do everything we can to ensure the security of personal data.  When Veho collects information about you, we make sure that your information is protected from unauthorised access, loss, manipulation, falsification, destruction or unauthorised disclosure. This is done through appropriate technical measures.

In the event of a data breach or data loss we will notify you within 72 hours of the breach.

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6. Access to information:

You have the right to request access to the information we have collected about you without charge. You can do this by contacting Veho’s data controller at info@veho-solutions.co.uk.

We will provide you with a copy of all the data we have about you. In order to comply with your request, we may ask you to verify your identity.

We will fulfil your request by sending your copy of the information electronically, unless the request specifies a different method. For any subsequent access requests outside what is either deemed reasonable or outside of what we are required by law to comply with, we may charge you with an administrative fee.

 

7. Information Correction & Deletion:

If you believe that the information we have about you is incorrect, you are welcome to contact us so we can update it and keep your data accurate. Any data that is no longer needed for the purposes specified in Clause 1 (Information Collection and Use) will be deleted.

If at any point you wish for Veho to delete information about you, you can simply contact us.

 

8. When this Privacy Policy applies:

This Privacy Policy is applicable to the services offered by Veho directly via our website. Our website contains links to other websites. Once redirected to another website, this Policy is no longer applicable.

This version of the Privacy Policy is effective from March 2018.

 

9. Changes:

We reserve the right to change this Privacy Policy. We constantly review our Privacy Policy and strive towards making it better.

Veho will not reduce your rights stated in this Policy without asking for explicit prior consent to the changes.

All changes to our Privacy Policy will be available on this website. You can access the previous versions of this Policy here.

 

10. Summary:

In accordance with applicable law, we only collect a limited amount of information about you that is necessary for improving our service.

We do not use profiling, we do not sell or in any other way spread your data to third parties, we do not use your data for purposes other than those specified at the point of collection or in our policies.

We also make sure that your data is stored securely. We delete all information deemed no longer necessary.

We constantly review our Privacy Policy in order to make it better and protect you further.

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11. You can contact us at any time to:

  • Request access to information that Veho has about you
  • Correct any information that Veho has about you
  • Delete information that Veho has about you

 

If you have any additional questions about Veho’s collection and storage of data, please contact Veho’s data controller:

 

Data Controller

Veho Solutions

4 Pauls Row

High Wycombe

Buckinghamshire

HP11 2HQ

 

 

Tel: +44 (0)1296 534355

E: info@veho-solutions.co.uk

Company No. 05567495

VAT Registration Number: 895 8573 47

 

11.1. The Right to complain:

As a consumer you have the right to complain or address any concerns about your data use.  If you feel your concerns have not been addressed by us you can contact the ICO (Information Commissioners Office) to raise your concerns in confidence, we would request that in the first instance you contact us.

 

W: https://ico.org.uk/concerns/

T: 0303 123 1113

 

Glossary of Terms

Cookies:

Cookies are small files or other pieces of data which are downloaded or stored on your computer or other device, that can be tied to information about your use of our website (including certain third party services and features offered as part of our website).

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Device:

A device is what you use to reach our website, such as a smartphone, tablet or computer.

 

IP address:

Internet Protocol (IP) address is a number that is connected to your device. An IP address can be used to determine the location of your device typically within a 40km radius, thus not being an exact determination of your location. IP addresses are basically how the Internet functions.

 

Personal information:

Personal information is information that can identify you. This can be your name, email, contact information or other type of information that can be traced back to you.​

 

Use of the Data Subject Request Tool (DSR) for the management of data subject requests

1. Scope of processing personal data

We use functionalities of the data protection plug-in „DSR“ of DataCo GmbH, Dachauer Str. 65, 80335, Munich, Bavaria, Germany (hereinafter referred to as: DataCo). By using the button „Submit Data Subject Request“, all visitors of our website have the opportunity to make use of their data subject rights. To do so, you specify your relationship to our company, which data subject right you wish to exercise, provide further optional information and, if necessary, identify yourself with further characteristics. The data subject request will then be processed by us. The following personal data will be processed by DataCo:

  • First and last name
  • Relationship to the controller (employee, customer, interested party, etc.)
  • E-mail address
  • Further voluntarily communicated personal data

For further information on the processing of data by DataCo, please click here: https://www.dataguard.com/privacy-policy

In addition, to ensure technical functionality, logfiles may be forwarded to DataCo GmbH, which include the following:

  • Browser type and version used
  • The user’s operation system
  • The user’s internet service provider
  • The user’s IP address
  • Date and time of access
  • Websites from which the user’s system made the request

2. Purpose of the data processing

The use of DSR serves to protect the data protection rights of our website visitors. We enable you to make use of your data subject rights and to contact us quickly and easily.

3. Legal basis for data processing

The legal basis for the use of the DSR tool and the processing of corresponding data is your declaration of consent in accordance with art. 6 para. 1 s. 1 lit. a GDPR. The legal basis for the use of the logfiles is our legitimate interest in ensuring the technical functionality of the tool according to art. 6 para. 1 s. 1 lit. f GDPR.

4. Duration of storage

Data will be stored for as long as necessary to fulfil the purposes described in this privacy policy or as required by law.

5. Objection and removal

The user has the possibility to revoke the consent to the processing of their personal data or object the processing of logfiles at any time by contacting the data controller by mail or by using the DSR tool.