Privacy and Cookies Policy
Updated March 2018
Veho Solutions Ltd. has appointed a Data Protection Controller (DPC) who will endeavour to ensure that all personal data is processed in compliance with this Policy and the Principles of the Data Protection Act (1998). The Freedom of Information Act (2000) and the Protection of Freedoms Act 2012 are also relevant to parts of this policy.
Veho Solutions Ltd. recognises The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679), adopted 27 April 2016; the two-year transition period and the application date of 25th May 2018, and is actively working towards compliance with that directive.
- We do not collect more information than is necessary
- We do not use your data for purposes other than those specified at the time of collation
- We do not keep your data if it is no longer needed
- We do not share your data with third parties unless specified
1. Information collection and tracking:
1.1. When you visit a website:
You can visit our website without giving away your personal information. Veho uses Google Analytic Services, ‘DoubleClick’ by Google and Cookies in order to improve our service, user experience and analyse how the website is used. Aside from the approximate location (IP address), the information collected by Google Analytics is mostly anonymous traffic data including browser information, device information and language. It may also help us to improve our service for you.
We do not collect additional information, such as your age, gender, interests, bank details or clickstream.
The collected information is used to provide an overview of how people are accessing and using the Veho website. It is not used for any additional purpose, such as to profile those who access our website.
2. When you contact us:
While you can use our website without providing your personal information, once you contact us via the Veho website, Veho collects information about you.
The information you fill in (personal information such as your name, email address, organisation) will be processed and stored so that it is possible for us to contact and respond to your request, and/or allow you access to our services.
2.1. Phone Calls:
All our calls may be recorded for training and compliance purposes, we do not use the data from these calls for marketing purposes, but do use it to help us fulfil the role you ask of us at that time. Call data is ‘your data’ and as such is subject to the same rights as all other data covered under this policy.
If you apply for a job with Veho, we will collect, process and store the information you have sent us for recruitment-related purposes, such as contacting you. Additionally, Veho may keep your data for a period of time for the purpose of considering you for a different opportunity.
3. Email Marketing
Our site features email marketing in the form of a ‘Newsletter Signup’ managed by Big Fish Internet Ltd t/a BFI, 7 Shoreline Business Park, Sandside, Milnthorpe, Cumbria, LA7 7BF. We do not share this information with any other third parties without your explicit consent, and you can unsubscribe from our newsletter at any time by either clicking the link in our emails or by contacting Veho’s data controller via email, at firstname.lastname@example.org.
4. Social media and Social Media plug-ins:
Our website features two plug-ins for easy sharing and following our social media pages: Facebook, operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA; and Twitter, operated by Twitter, Inc., 1355 Market Street, Suite 900, San Francisco, CA 94103 United States.
Being on our website does not automatically result in sharing data on these social media networks. These plugins remain inactive (idle) until clicked upon. Once clicked upon, you will be taken to the specified social media networks with their own specific privacy policies, which we recommend you view.
5. Information Security:
At Veho, we do everything we can to ensure the security of personal data. When Veho collects information about you, we make sure that your information is protected from unauthorised access, loss, manipulation, falsification, destruction or unauthorised disclosure. This is done through appropriate technical measures.
In the event of a data breach or data loss we will notify you within 72 hours of the breach.
6. Access to information:
You have the right to request access to the information we have collected about you without charge. You can do this by contacting Veho’s data controller at email@example.com.
We will provide you with a copy of all the data we have about you. In order to comply with your request, we may ask you to verify your identity.
We will fulfil your request by sending your copy of the information electronically, unless the request specifies a different method. For any subsequent access requests outside what is either deemed reasonable or outside of what we are required by law to comply with, we may charge you with an administrative fee.
7. Information Correction & Deletion:
If you believe that the information we have about you is incorrect, you are welcome to contact us so we can update it and keep your data accurate. Any data that is no longer needed for the purposes specified in Clause 1 (Information Collection and Use) will be deleted.
If at any point you wish for Veho to delete information about you, you can simply contact us.
Veho will not reduce your rights stated in this Policy without asking for explicit prior consent to the changes.
In accordance with applicable law, we only collect a limited amount of information about you that is necessary for improving our service.
We do not use profiling, we do not sell or in any other way spread your data to third parties, we do not use your data for purposes other than those specified at the point of collection or in our policies.
We also make sure that your data is stored securely. We delete all information deemed no longer necessary.
11. You can contact us at any time to:
- Request access to information that Veho has about you
- Correct any information that Veho has about you
- Delete information that Veho has about you
If you have any additional questions about Veho’s collection and storage of data, please contact Veho’s data controller:
Veho Solutions Ltd,
24 Brentwood Way,
Tel: +44 (0) 844 800 9805
Company No. 05567495
VAT Registration Number: 895 8573 47
11.1. The Right to complain:
As a consumer you have the right to complain or address any concerns about your data use. If you feel your concerns have not been addressed by us you can contact the ICO (Information Commissioners Office) to raise your concerns in confidence, we would request that in the first instance you contact us.
T: 0303 123 1113
Glossary of Terms
Cookies are small files or other pieces of data which are downloaded or stored on your computer or other device, that can be tied to information about your use of our website (including certain third party services and features offered as part of our website).
A device is what you use to reach our website, such as a smartphone, tablet or computer.
Internet Protocol (IP) address is a number that is connected to your device. An IP address can be used to determine the location of your device typically within a 40km radius, thus not being an exact determination of your location. IP addresses are basically how the Internet functions.
Personal information is information that can identify you. This can be your name, email, contact information or other type of information that can be traced back to you.